Terms of Service
Terms of Service
Last Updated: September 22, 2026
Welcome to mcrelo.
These Terms of Service ("Terms") govern your use of mcrelo.com and purchases made through the Website.
The Website is operated by:
LUMEN STAR LTD
Company No.: 17407229
Registered Office:
OFFICE 15733, INITIAL BUSINESS CENTRE, UNIT 7, WILSON BUSINESS PARK, MANCHESTER, UNITED KINGDOM, M40 8WN
Email: service@mcrelo.com
By using the Website or placing an order, you agree to these Terms.
1. Use of the Website
You may use our Website only for lawful purposes.
You must not:
- misuse the Website;
- attempt unauthorised access to the Website or connected systems;
- introduce malicious software;
- interfere with Website security;
- use the Website for fraudulent activities;
- infringe third-party intellectual property rights; or
- provide deliberately false or misleading information.
2. Eligibility
You must have legal capacity to enter into a purchase contract.
If you are under the age required to enter into a legally binding agreement in your jurisdiction, you must have appropriate permission from a parent or legal guardian.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, dimensions, colours, and other information are accurate.
However:
- colours may vary according to display settings;
- packaging may occasionally differ;
- measurements may be approximate; and
- minor product variations may occur where reasonably expected.
Nothing in this clause limits rights relating to goods that are materially misdescribed or otherwise fail to meet applicable legal standards.
4. Product Availability
Products are subject to availability.
We may discontinue products or change product availability without notice.
If a product becomes unavailable after you place an order, we may cancel the affected item and refund the amount paid for it.
5. Orders
Submitting an order constitutes an offer to purchase products from us.
We may decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- information provided is incorrect;
- there is an obvious pricing or technical error;
- delivery is unavailable to the destination; or
- we reasonably suspect fraudulent activity.
If we cancel an order after receiving payment, we will refund the relevant amount.
6. Prices
Prices are displayed in the currency shown on the Website or during checkout.
We may change prices at any time before an order is accepted.
Applicable shipping charges, taxes, or other fees will be displayed where required before checkout is completed.
7. Payment
Payment must be made through a payment method offered at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
For further information, please see our Payment Policy.
8. Order Confirmation
After placing an order, you may receive an electronic order confirmation.
You are responsible for reviewing the confirmation and notifying us promptly if information is incorrect.
9. Shipping and Delivery
Orders are generally processed within 1–3 business days.
Estimated delivery is generally 7–15 business days after dispatch.
Delivery estimates are not guaranteed arrival dates.
For additional information, please see our Shipping Policy.
10. Risk and Delivery
Responsibility for delivery and risk will be determined in accordance with applicable consumer law and the relevant delivery arrangements.
Nothing in these Terms reduces mandatory consumer rights relating to lost or undelivered goods.
11. Returns and Refunds
mcrelo provides a 30-day return policy for eligible products.
This policy does not limit any mandatory rights available under applicable consumer law.
Please see our Return & Refund Policy for full details.
12. Intellectual Property
Unless otherwise stated, Website content including:
- trademarks;
- logos;
- product photographs;
- text;
- graphics;
- layouts;
- designs; and
- other Website materials
is owned by, licensed to, or lawfully used by mcrelo or its licensors.
You may not commercially reproduce, distribute, modify, or exploit such content without permission, except where permitted by law.
13. Reviews and User Content
If you submit reviews, photographs, comments, or other content, you confirm that:
- you have the right to submit it;
- it does not violate applicable law;
- it does not infringe third-party rights; and
- it is not fraudulent, abusive, or misleading.
Where permitted by applicable law and our Website functionality, you grant us permission to use submitted content for operating and promoting our store.
14. Third-Party Services
Our Website may use or link to third-party services, including:
- payment providers;
- logistics providers;
- analytics services;
- advertising platforms; and
- social media services.
Third-party services may operate under their own terms and privacy policies.
15. Promotions and Discount Codes
Promotions and discount codes may be subject to separate terms.
Unless otherwise stated:
- codes cannot be exchanged for cash;
- codes may have expiration dates;
- codes may be limited to specific products or customers; and
- multiple codes may not be combinable.
16. Errors and Omissions
Occasionally, Website information may contain typographical errors, inaccuracies, or omissions.
Where permitted by law, we may correct such errors.
Nothing in this section allows us to avoid mandatory obligations relating to an order that has already been legally formed.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Subject to applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control.
Nothing in these Terms limits mandatory statutory rights available to consumers.
18. Indemnity
To the extent permitted by applicable law, you may be responsible for losses resulting from your unlawful misuse of the Website or your infringement of third-party rights.
This provision does not impose liability on consumers where doing so would be unlawful or unfair.
19. Changes to the Website
We may update, modify, suspend, or discontinue parts of the Website where reasonably necessary.
Where changes materially affect an existing purchase contract, your existing legal rights remain unaffected.
20. Changes to These Terms
We may update these Terms from time to time.
The latest version will be displayed on the Website with the updated effective date.
Updated Terms generally apply to future use and purchases and do not retrospectively remove rights already acquired by consumers.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
22. Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
Nothing in this clause deprives a consumer of mandatory protections available under the law that applies to them.
23. Contact Us
LUMEN STAR LTD
Company No.: 17407229
OFFICE 15733, INITIAL BUSINESS CENTRE, UNIT 7, WILSON BUSINESS PARK, MANCHESTER, UNITED KINGDOM, M40 8WN
Email: service@mcrelo.com
Website: mcrelo.com