Privacy Policy

Privacy Policy

Last Updated: September 22, 2026

This Privacy Policy explains how LUMEN STAR LTD, operating the mcrelo online store, collects, uses, shares, and protects personal information when you visit or make a purchase from mcrelo.com.

1. Who We Are

The Website is operated by:

LUMEN STAR LTD
Company No.: 17407229

Registered Office:

OFFICE 15733, INITIAL BUSINESS CENTRE, UNIT 7, WILSON BUSINESS PARK, MANCHESTER, UNITED KINGDOM, M40 8WN

Website: mcrelo.com
Email: service@mcrelo.com

2. Personal Information We Collect

Depending on how you interact with our Website, we may collect information such as:

  • name;
  • email address;
  • telephone number;
  • billing address;
  • shipping address;
  • order details;
  • transaction information;
  • limited payment information;
  • IP address;
  • browser type;
  • device information;
  • Website usage information;
  • customer support communications;
  • marketing preferences; and
  • cookie and analytics information.

3. Information You Provide

We may collect information that you provide when you:

  • place an order;
  • create or use an account;
  • contact customer support;
  • request a return or refund;
  • subscribe to marketing communications;
  • participate in promotions; or
  • otherwise communicate with us.

4. Automatically Collected Information

When you use the Website, certain technical information may be automatically collected through cookies and similar technologies.

This may include:

  • IP address;
  • browser information;
  • device information;
  • referring website;
  • pages viewed;
  • approximate location derived from IP information;
  • session information; and
  • Website interactions.

5. How We Use Personal Information

We may use personal information to:

  • process and fulfil orders;
  • process payments;
  • arrange delivery;
  • provide order updates;
  • provide customer support;
  • process returns and refunds;
  • detect fraud and security threats;
  • maintain and improve our Website;
  • comply with legal, regulatory, tax, and accounting obligations;
  • maintain business records;
  • resolve disputes;
  • enforce our Terms of Service; and
  • send marketing communications where legally permitted.

6. Lawful Bases for Processing

Where applicable data protection law requires a lawful basis, we may rely on one or more of the following:

Contract
Where processing is necessary to take steps at your request or fulfil our contract with you, including processing orders, payments, deliveries, returns, and customer service.

Legal Obligation
Where processing is necessary to comply with legal, accounting, tax, regulatory, or consumer-protection requirements.

Legitimate Interests
Where processing is reasonably necessary for our legitimate business interests, including Website security, fraud prevention, service improvement, business administration, and protecting legal rights, provided those interests are not overridden by your rights and freedoms.

Consent
Where consent is required, including for certain marketing communications or optional cookies.

7. How We Share Information

We may share necessary personal information with organisations that help us operate our store, including:

  • SHOPLINE or other e-commerce platform providers;
  • payment processors;
  • banks and payment networks;
  • shipping and logistics providers;
  • fulfilment providers;
  • hosting or cloud service providers;
  • customer support providers;
  • analytics providers;
  • advertising and marketing providers;
  • fraud-prevention providers;
  • professional advisers; and
  • regulatory or government authorities where legally required.

We only share information where reasonably necessary for legitimate business purposes or where required by law.

8. Payment Information

Payments are generally processed by third-party payment processors.

We do not normally directly receive or store complete payment card numbers.

Payment providers process payment information according to their own privacy and security practices.

9. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where applicable law requires safeguards for international transfers, we will take appropriate steps designed to protect personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • fulfil the purposes for which it was collected;
  • provide our services;
  • maintain transaction and accounting records;
  • comply with legal obligations;
  • prevent fraud;
  • resolve disputes; and
  • enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights to:

  • access personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion in certain circumstances;
  • restrict certain processing;
  • object to certain processing;
  • request data portability where applicable;
  • withdraw consent where processing is based on consent; and
  • lodge a complaint with an applicable data protection authority.

These rights may be subject to legal limitations and exemptions.

12. Marketing

Where permitted by law, we may send promotional communications.

You can unsubscribe at any time by:

  • using the unsubscribe link in a marketing email; or
  • contacting us at service@mcrelo.com.

Unsubscribing from marketing will not prevent us from sending necessary transactional messages relating to your orders.

13. Cookies

We use cookies and similar technologies for Website functionality, analytics, preferences, security, and, where permitted, marketing.

Where consent is required for optional cookies, we will request your consent through the Website's cookie controls.

Please see our Cookie Policy for additional information.

14. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, loss, alteration, or misuse.

However, no internet transmission or storage system can be guaranteed to be completely secure.

15. Children's Privacy

Our Website is not intended to knowingly collect personal information from children where doing so would be prohibited by applicable law.

16. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices of websites or services operated by third parties.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will be posted on this page with the updated effective date.

18. Contact Us

For privacy questions or requests:

LUMEN STAR LTD

Email: service@mcrelo.com